17 Apr 2007
Identifies key steps in transformation of local authority services
Roadmap to lean, modern and efficient service delivery
Unique methodology kick-start's transformational change
Wokingham, Berkshire April 17, 2007 - Sequena, the UK based business transformation company announced today that it has published the Sequena Council Transformation Roadmap for transforming local authority service delivery.
Sequena’s LASERTM/MyLASERTM programmes - ‘Local Authority Service Evaluation and Re-engineering’ - have been implemented at a number of councils to transform service delivery by addressing the following aspects:
Carrying out key service and departmental reviews
Transfer of knowledge to enable the in-house team to deliver future reviews
Robust process to challenge the current methods of delivery
Identification of baseline statistics
Detailed process map of the current process
Detailed process map of the proposed process with recommendations for
Staffing impact
Identification of efficiencies
Implementation of the revised process
"Councils have to ensure their service delivery is lean, modern and efficient." said William Fell, Managing Director of Sequena. "This isn't a one-off and needs to be part of a continuous improvement initiative to achieve real and significant cashable savings as well as capacity improvements for implementing shared services. We have developed a practical, pragmatic roadmap utilising a unique people-based methodology that kick-start's transformational change."
About Sequena
Sequena are business process experts providing transformation solutions through software and services for the analysis and renewal of business processes to improve efficiency, increase productivity, optimise resources and enable better service delivery. The results are lean, modern and efficient services at lower costs with improved customer interactions. For more information please visit: www.sequena.com.
About MyLASERTM
Sequena have developed MyLASERTM as a people-based programme for service and process reviews utilising a visual process tool and rich output combined with a unique methodology based on academic research with proven practical implementation. For more information please click here.
Free copy of Sequena's Council Transformation Roadmap
To receive your copy of the roadmap please email your request to roadmap@sequena.com.
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