The service/process transformation methodology used by Sequena is the Sequena LASER^TM ‘lean approach’ programme which consists of three primary elements:

• Lean six sigma people-based approach
• Value stream process mapping & visualisation
• Sequena process skills and experience to carry out transformation reviews and achieve knowledge transfer to in-house staff

Features
The key features of this approach are:

• Rapid capture and review of key business processes
• Uses an inclusive approach to ensure that key contributors in the service are involved right from the start to ensure contribution and buy-in
• Redesign and update of the process includes identification of automation, integration and mobile working opportunities
• Cross-functional view is captured to identify hand-off’s and blockages
• Rich process maps, including highly visual process metrics and data

Benefits
The key benefits from the proven LASER^TM programme include:

• Fast and effective review process ensured by Sequena’s ‘lean’ methodology approach
• People-based workshop approach ensures maximum effectiveness and buy-in from staff:
  • Highly visual
  • Cross-functional, activity-based
  • Rich output: process maps and process information
• Reveals the business case for change by comparing baseline data with the simulated “to be” processes
• Aligns business/service requirements with current IT assets
• Output includes copies of the process maps for training purposes and business case metrics as required for due diligence and decision making
• Staff involvement in the process review is key to the success of the implementation of any new approach
• Clearly reveals and articulates the business case for change