Renfrewshire have employed the LASER^TM programme to transform service delivery in Social Care for Occupational Therapists in the first instance.

Renfrewshire Council wanted to improve the capability of Occupational Therapists (OT) to work in the community and asked Sequena to support a project to coordinate the work of three OT teams, improve their four key processes - Assessment, Equipment, Adaptations, Rehabilitation and confirm the business case for mobile working.

This was achieved by working with the teams to carry out a LASER^TM ‘lean six sigma’ based review which resulted in fundamental change that allowed the OTs to provide a service much more focused on their core competency of ‘rehabilitation’. Two previous process reviews had failed to do this whilst the Sequena innovative ‘lean six sigma’ based review did ensure that the team co-created the transformed service delivery using ‘new thinking’ and ‘new eyes’!

A combination of policy, process, training and technology changes is saving £230,000 in the first 12 months of implementation with additional mobile working roll-out.

In addition to the cost savings, the service to be received by the citizen has been completely transformed now focused around rehabilitation and meeting the personalisation agenda for social services so providing a much better service for the citizen themselves.