Our values
Trust, fairness, integrity, openess and social responsibility form the basis of who we work with, how we engage with our clients and how we operate as professionals:

• We only undertake work where we believe we can deliver value
• We always work to the benefit of our clients
• We are open and honest, good news or bad
• We have no hidden agendas
• We commit a proportion of our time and income to good causes
• We are fair and reasonable in all our business dealings

Our mission
To help public sector organisations and private sector companies achieve transformational change resulting in a radical improvement in service delivery cost, performance and customer satisfaction.

Service Improvement or Transformation?
We understand the difference between service improvement to yield capacity & efficiency incremental improvements and real transformation including 'hearts & minds' culture change to achieve behaviour shift and corresponding cash releasing savings.

Our methodology
We have built and proven the Sequena LASER^TM programme (Lean Approach to Service Evaluation and Re-design) an innovative 'lean six sigma' people-based methodology for the capture, analysis, re-design and evaluation of key services/processes and pathways within public sector organisations and private sector companies.  

People-based approach
Service delivery staff in the front-line, as with many of us, are generally fearful of two things:

1. change itself; and
2. information technology!

It is vital these two concerns are addressed right from the start as buy-in must be achieved.

LASER^TM is designed to take away the fears, to allow people to contribute and ensure the best possible communication. Our approach is well proven in this regard and has achieved dramatic results over the last 5 years.

Facilitated workshops are used to capture and analyse the processes, develop proposals for re-engineering and preparation of proposals for change supported by a business case. New ideas are very often “in the room” and need to be captured, explored and proven. 
 
LASER^TM is highly visual and really proves that a picture ‘tells a thousand words’! We use a lean systems based capture and visualisation tool which is not intrusive to the participants, has no scare factor in any way and allows for maps showing day-to-day activities to be rapidly built in a group environment with a huge amount of information collected along the way which is vital in understanding the current situation and options for change.

Our differentiators
These are as follows:

• People-based approach enabling contribution, buy-in, co-operation and collaboration 
• Rapid capture and visualisation of service/process/pathway activities - four times faster than traditional approaches!  
• Rich output including costs, time taken, staff utilisation, 'first time through' reliability, carbon footprint, customer/patient satisfaction, policy compliance, capacity/demand and other metrics 
• Whole system approach to reviewing customer journey based on Inquiry methods utilising the very latest proven consulting techniques