Our values
Trust, fairness, integrity and social responsibility form the basis of who we work with, how we engage with our clients and how we operate as professionals:

• We only undertake work where we believe we can add value
• We always work to the benefit of our clients
• We are open and honest, good news or bad
• We have no hidden agendas
• We commit a proportion of our time and income to good causes
• We are fair in all our business dealings

Our mission
To equip companies and organisations with the tools, methodologies & knowledge to achieve a substantive change in service delivery cost, performance and customer satisfaction.

Service Improvement or Transformation?
We understand the difference between service improvement to yield capacity & efficiency incremental improvements and real transformation including 'hearts & minds' culture change.

Our methodology
We have built and proven the Sequena LASER^TM  programme (Lean Approach to Service Evaluation and Re-design) an innovative 'lean six sigma' people-based methodology for the capture, analysis, re-design and evaluation of key services/processes within a company or organisation.  

People-based approach
Service delivery staff, as with all of us, are generally fearful of two things:

1. change itself; and
2. information technology!

It is vital these two concerns are addressed right from the start and buy-in must be achieved.

LASER^TM  is designed to take away the fears, to allow people to contribute and ensure the best possible communication. Our approach is well proven in this regard and has achieved dramatic results over the last 24 months.
 
Facilitated workshops are used to capture and analyse the processes, develop proposals for re-engineering and preparation of proposals for change supported by a business case. New ideas are very often “in the room” and need to be captured, explored and proven. 
 
LASER^TM  is highly visual and really proves that a picture ‘tells a thousand words’! The visualisation tool utilised is not intrusive to the participants, has no scare factor in any way and allows for maps showing day-to-day activities to be rapidly built in a group environment with a huge amount of information collected along the way which is vital in understanding the current situation and options for change.

Our differentiators
These are as follows:

• People-based approach enabling contribution and buy-in
• Focus on the customer journey
• Highly visual graphics mapping the customer journey 
• Rich ABC output including costs, time taken, staff utilisation and 'first time through' reliability 
• Business case approach proving the business case for change or not!
• Inquiry method based on the latest proven consulting techniques